Reports emerged Monday night that T-Mobile (TMUS:NSD) users across the United States experienced widespread service outages. Websites that track service interruptions, including Downdetector.com and Product-Reviews.net, reported that T-Mobile users in multiple areas experienced outages, with many Twitter users also reporting service issues.
Users reported being changed to “SOS mode,” which meant that they were not directly connected to the network but could still make emergency calls. T-Mobile’s President of Technology, Neville Ray, issued a statement on Twitter early Tuesday, indicating that the service had seen significant improvement and was operating at nearly normal levels.
However, the company has not yet provided details on the cause or extent of the outage. Reports indicate that service eventually was restored for many affected customers.
Company Profile:
T-Mobile US, Inc., together with its subsidiaries, provides mobile communications services in the United States, Puerto Rico, and the United States Virgin Islands.
The company offers voice, messaging, and data services to customers in the postpaid, prepaid, and wholesale markets. It also provides wireless devices, including smartphones, wearables, and tablets, and other mobile communication devices, as well as wireless devices and accessories.
In addition, the company offers services, devices, and accessories under the T-Mobile and Metro by T-Mobile brands through its owned and operated retail stores, T-Mobile app and customer care channels, and its websites.
It also sells its devices to dealers and other third-party distributors for resale through independent third-party retail outlets and various third-party websites. The company was founded in 1994 and is headquartered in Bellevue, Washington.
